Global Capability Centers have evolved from cost centers into strategic innovation engines, owning IP, building platforms, driving transformation. This shift is crushing traditional service providers as multinationals insource premium work.
TCS’s workforce reduction signals industry-wide realignment. Legacy headcount models are dying as GCCs absorb high-value work previously outsourced to integrators
Industry leaders face binary choices:
Technology Focus: Invest in AI, autonomous systems, cybersecurity, and industry platforms. Differentiation lives in deep tech, not commoditized services.
Partnership Model: Co-create with firms bringing genuine IP and domain expertise. Share upside through outcome-based commercials rather than vendor relationships.
Service Evolution: For traditional providers, transform body shopping into strategic advisory. Embed change management and business metrics into every engagement. Clients pay for impact, not hours.
The Imperative
This transformation requires reskilling workforces, restructuring organizations, and reimagining revenue models. The prize? Strategic relevance, and positioning India as a global innovation hub.
GCCs are rewriting the rules. Leaders who master this new paradigm, combining technical depth with business impact, will define India’s technology leadership for the next decade.
